Privacy Policy — Tubelite

1. Information We Collect

When you submit a project inquiry, download technical documentation, or contact Tubelite through our website, we may collect the following information:

• Name, job title, and company/organization name
• Business email address and phone number
• Project details you voluntarily provide
• IP address and browser/device information (collected automatically)
• Pages visited, time spent on site, and referring URLs (via analytics cookies)

We do not collect sensitive personal information such as social security numbers, financial account data, or health information.

2. How We Use Your Information

Tubelite uses collected information for the following purposes:

• Responding to technical specification and project inquiries
• Providing product documentation and technical resources you request
• Sending relevant product updates or technical bulletins (only with your consent)
• Improving the content and functionality of our website
• Complying with applicable legal obligations

We do not sell, rent, or trade your personal information to third parties. We do not use your information for automated profiling or decision-making.

3. Cookies & Analytics

Our website uses cookies to improve your browsing experience. Strictly necessary cookies are required for the website to function. Analytics cookies (Google Analytics) help us understand how visitors interact with our content — this data is aggregated and does not identify individuals. You may disable analytics cookies through your browser settings without affecting website functionality.

4. Data Sharing

We may share your information with:

• Regional sales representatives — to respond to your project inquiry in your area
• Service providers — email and CRM platform providers who process data on our behalf under strict data processing agreements
• Legal authorities — when required by applicable law or valid legal process

All third-party service providers are contractually required to protect your information and use it only for the purpose of providing services to Tubelite.

5. Data Retention

We retain project inquiry and contact information for up to 5 years for business and warranty administration purposes. Analytics data is retained for 26 months, consistent with standard industry practice. You may request deletion of your personal data at any time (see Section 7).

6. Security

Tubelite uses industry-standard security measures including TLS encryption for data transmission, access controls, and regular security assessments to protect information submitted through our website. No method of electronic storage or transmission is 100% secure; however, we are committed to using commercially reasonable means to protect your information.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Withdraw consent for marketing communications at any time

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

8. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be notified on this page with an updated effective date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

9. Contact

For privacy-related questions or requests:
Tubelite Inc. — Privacy Officer
4200 Industrial Parkway, Grand Rapids, MI 49512
[email protected]